Company NC Ltd. t/a raye the store (“we”, “us” or “our”) consider your privacy to be of utmost importance and we will always hold and process your information in accordance with data protection laws.
INFORMATION WE MAY COLLECT
We may collect information which you provide through our website (weareraye.com) when you set up an online account, place an order or when you contact us, whether this be by email, telephone, post or otherwise. The data we may collect includes your name, address and contact details.
If you place an order through our online shop your card details are processed by a third-party payment processor and are not held by us. More information about our third-party payment processor can be found below.
We may also collect technical information including your IP address (a numerical label assigned to your computer that is recorded by our servers when you access the Site), browser type and operating system. We do not store or analyse this data in a way that identifies any individual.
How We May Use This Information
We may use this information to:
DISCLOSURE OF YOUR INFORMATION
We will not share your information with third parties for marketing purposes.
We may disclose your information to:
third parties if we are under a legal obligation to do so.
third party service providers to fulfil orders placed through the website, such as Envi, courier services and Stripe Pay.
search engine providers (such as Google Analytics) to monitor and analyse how our website is being used so we can improve and develop
THIRD-PARTY PAYMENT PROVIDERS
Accessing And Updating Your Information
If you have an account, you can log in to see the information we have stored for you and update your information within your account. You can also ask to have your information by contacting us directly on the details provided below. You can unsubscribe from our email newsletter using the unsubscribe link which can be found in all of our newsletter emails or by contacting us directly.
OUR CONTACT DETAILS
We welcome your feedback and questions.
You can contact us by email at firstname.lastname@example.org.
We use the following cookies;
Strictly necessary cookies
Analytical and performance cookies
We use analytical and performance cookies to see how many visitors use our site and how they move around the site. This enables us to make improvements to our site in order to provide a better experience for those using the site. Google Analytics collects this data in a way that cannot be used to identify an individual. To opt out of Google Analytics across all websites you can install a browser extension; https://tools.google.com/dlpage/gaoptout.
You may refuse to accept cookies by changing the settings on your browser you can find out more about cookies and how to change your settings at http://www.allaboutcookies.org However, doing so may affect your ability to access or use certain parts of the Website.
Payments are securely processed via Stripe. We currently accept Visa, Mastercard and American Express payments.
We despatch orders on the same day if they are received by 4pm. Orders received after 4pm or on weekends and bank holidays will be despatched on the next business day.
We offer standard delivery via a tracked postal service or a courier service.
We really hope you’re happy with your order and don’t have any need to return it. But if anything is wrong with your items, please let us know straight away and we will arrange a return or exchange.
Send us an email as soon as possible at email@example.com with your order number and a photo of the item’s condition.